Refund Policy

Website: https://diginovahub.org/

At DiginovaHub, we aim to provide high-quality digital products and a smooth user experience. Please read our refund policy carefully before making a purchase.

1. Nature of Digital Products

All products sold on our website are digital and delivered electronically.

• No physical items will be shipped
• Once access is granted, the product cannot be returned

2. 30-Day Money Back Guarantee (Conditional)

We offer a 30-day money-back guarantee under the following condition:

• The download or access link provided to you is not working, and
• You provide valid proof of the issue, and
• Our support team is unable to resolve the issue within a reasonable time (typically 3–5 business days)

3. Proof Requirement

To process a refund request, you must provide:

• Your order details (email/order ID)
• Clear proof of the issue (such as screenshots or screen recordings showing the non-working link)

4. Eligibility for Refund

You may be eligible for a refund if:

• You did not receive access to the product after purchase
• The provided link is broken or inaccessible
• The issue remains unresolved after contacting our support team

5. Non-Refundable Situations

Refunds will not be granted in the following cases:

• Change of mind after purchase
• Lack of knowledge on how to use Canva or templates
• Accidental purchase
• No longer needing the product
• Failure to read product details before buying
• Request made without valid proof

6. Refund Request Process

To request a refund, contact us within 30 days of purchase with:

• Order details
• Description of the issue
• Required proof

7. Refund Processing Time

• Once approved, refunds will be processed within 5–7 business days
• The amount will be credited back to the original payment method